CANCELLATION PRIOR TO SHIPMENT
If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at email@example.com. Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment.
The following are the policies to be eligible for return requests after shipment/ receipt of goods:
- You have 7 calendar days to return an item from the date you received it
- Only items that have been purchased directly from Medik-Link E-Commerce Store can be eligible for a return.
- Please ensure all goods are returned in original condition and packaging with all included accessories.
- Goods are ineligible for a return if the following are applied:
i) Goods are physically damaged/broken and not in original state/condition
ii) Goods have been tampered/ refurbished or modified in terms of software/ hardware
- Customers will be responsible for all shipping charges to return goods to the return centre.
- Returns are applicable only for a complete product set, separate components are not eligible for the return policy.
Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:
- Online Bank Transfer: Refunds will be credited into your bank account via online bank transfer, which should be posted within 5-7 working days.
- Credit Card: Refunds will be sent to the card-issuing bank. Kindly contact your card-issuing bank with regards to the duration of the credit refunds.