The free shipping policy applies to any valid address within Malaysia only (Peninsular Malaysia, Sabah and Sarawak). All free shipping will be shipped via Registered Post Shipping only. It requires an authorized signature to be present for goods to be delivered to you.
For Philips – Respiratory Care and Laerdal – Training Manikins & Emergency product range, the free shipping is applicable to order above RM1,000.00. For delivery to Peninsular Malaysia, Sabah & Sarawak, the delivery fee will be determined by the box dimension, weight and/or package and the delivery destination.
We will only ship to addresses provided in the billing address or shipment address provided during your purchase. Please ensure correct addresses and reachable phone number are provided when completing your order.
We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us. All re-delivery of goods to you will be charged for an associated shipping charges which will be disclosed upon request for a second delivery attempt.
CHANGE IN SHIPPING ADDRESS
If you have any request for change of shipping address, please email us at firstname.lastname@example.org within 12 hours upon your order submission.
It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.
Once goods leave our warehouse and picked up by our shipping partner, the tracking ID for the package will be communicated to you via email and updated on your member’s account.